Refund policy

Pharmvana Return & Refund Policy

At Pharmvana, we strive to provide a smooth and transparent customer experience. Please review our updated return and cancellation policy below.

Order Cancellations

Customers may request to cancel an order within 48 hours of the initial purchase before the order has been processed and fulfilled.

If the cancellation request is approved within this timeframe, a refund will be issued to the original payment method minus a $4.99 restocking and processing fee.

Once an order has been processed, fulfilled, or shipped, it can no longer be canceled and will instead fall under our return policy outlined below.

Returns for Shipped Orders

If your order has already shipped, customers have 30 days from the delivery date to return the product to our designated facility address.

To qualify for a return:

• The product must be returned in the same condition and form in which it was received.
• Customers are responsible for shipping the product back using an appropriate shipping label and carrier.
• Returned products will be reviewed and assessed upon arrival at the facility.

After the returned item is inspected, Pharmvana will determine whether the product qualifies for a refund. If approved, the refund will be issued to the original payment method minus a $4.99 restocking and processing fee.

Additional Return Information

• Products that are damaged, excessively used, altered, or returned outside the 30-day window may not qualify for a refund.
• Shipping costs are non-refundable unless otherwise required by law.
• Pharmvana reserves the right to deny refunds that do not meet the conditions outlined in this policy.

For return instructions or support, please contact the Pharmvana support team through Founder@pharmvana.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Founder@pharmvana.com.